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Retention marketing Email SMS

Your list is a gold mine. We run the dig.

Kairos is a retention studio for DTC brands. AI-driven deep analytics find the revenue gaps in your customer lifecycle — Klaviyo-powered flows close them. No blasts. No guesswork. Just compounding LTV.

Avg. owned-revenue share
0%
of client revenue from email & SMS
Managed via Klaviyo
$0M+
attributed revenue, last 12 months
Repeat purchase rate
+0%
median lift across 90 days
Flows built & optimized
0+
welcome, win-back, cart, post-purchase

The stack we operate daily

Klaviyo Shopify WooCommerce Lifetimely Triple Whale Recharge Gorgias Claude AI Meta Ads Okendo
What we run

Retention, engineered end‑to‑end.

One team owns the whole lifecycle — from the data that finds the opportunity to the flows that bank it.

01

Deep Analytics & Gap Discovery

Before we send anything, we read everything. Cohorts, LTV curves, purchase intervals, churn cliffs — our AI-assisted audit maps exactly where revenue leaks out of your funnel and what it's worth to plug it.

Cohort analysisLTV modelingChurn signalsGap report
02

Email Marketing on Klaviyo

Flows that sell while you sleep and campaigns people actually open. Segmented, designed, tested and iterated weekly — built to lift LTV, not vanity opens.

Core flowsCampaign calendarSegmentationDeliverability
03

SMS That Converts, Not Annoys

High-intent moments only: back-in-stock, cart saves, VIP drops, winback nudges. Compliant, quiet-hours aware, and measured against revenue per message — the metric that matters.

Transactional triggersVIP segmentsTCPA compliant
04

List Growth & Zero-Party Data

Popups that don't feel like popups, quizzes that segment while they convert, and preference capture that turns anonymous traffic into addressable revenue.

Signup unitsQuiz funnelsPreference data
05

WhatsApp & Omnichannel

Where your customers live on WhatsApp, we meet them there — order updates, concierge journeys and win-backs that feel personal, coordinated with email and SMS so nobody gets double-pinged.

Concierge flowsOrder updatesChannel orchestration
AI-driven deep analytics

We find the gaps your dashboard hides.

Most brands stare at open rates. We interrogate cohort retention, inter-purchase timing and discount dependency — with AI models doing the heavy reading — to surface the exact moments customers go quiet.

Every gap gets a dollar value and a flow that closes it. That's the whole methodology: find the leak, price the leak, plug the leak.

Analysis powered by Claude
Cohort retention — monthly
Month 0Month 7
Gap detected · Day 90 Win-back flow missing → est. +$38k / mo
Results

Proof, not promises.

Aggregate performance across active client accounts. Every case study below is anonymized — the numbers aren't.

Owned-revenue share — % of total revenue from email & SMS, first 12 months with Kairos 10% 20% 30% 40% 41% 14% AT ONBOARDING MONTH 1 MONTH 12
With Kairos flows + campaigns Trajectory without intervention
The first 30 days

From audit to compounding.

01 — AUDIT

Read the data

Full account teardown: cohorts, flows, deliverability, discount dependency. AI-assisted, human-verified.

Days 1–5
02 — MAP

Price the gaps

Every leak gets a dollar value and a priority. You see the plan — and what it's worth — before we build.

Days 6–9
03 — BUILD

Ship the flows

Core flows designed, written and wired in Klaviyo. Segments, triggers, tests — live and earning.

Days 10–24
04 — COMPOUND

Iterate weekly

Weekly optimization sprints and a monthly report tying every send to revenue. LTV compounds from here.

Day 25 →
What founders say

In their words.

Kairos found six figures hiding in a win-back window we didn't know existed. The audit paid for the year in the first month.

Founder — supplement brand, US

First agency that showed up with cohort math instead of a mood board. Our email revenue doubled without doubling sends.

CMO — pet care brand, UK

They treat our list like an asset, not an audience to spam. Repeat rate is up 63% and unsubscribes are down.

Founder — jewelry brand, AU

Ready to see what your list is hiding?

Free audit · 30 minutes · no deck, just your data

Book your free retention audit