Retention is a craft. We treat it that way.
Kairos — from the Greek: the right moment. Every flow we build is about hitting exactly that.
Built by someone who reads the cohort tables for fun.
Mazz kept seeing the same thing at DTC brands: a great store, growing ad spend, and a customer list used like a megaphone — blast on Friday, discount on Monday, then wonder why revenue stalls.
Kairos does the opposite. We study your data first — who's about to leave, who keeps coming back, and what a missing flow is costing you every month. Then we build the email and SMS to fix it.
No fluff. No guesswork. Just the gap, the fix, and the number it's worth.
— Mazz
Four rules we don't break.
No blasts
If a message isn't triggered by behavior or aimed at a real segment, it doesn't get sent. Your sender reputation is an asset too.
Price every gap
Every recommendation comes with a monthly dollar value attached. If we can't price it, we don't pitch it.
Channel-native
Email persuades, SMS nudges, WhatsApp converses. Each channel does what it's best at — nobody gets double-pinged.
Prove it monthly
A report that ties every flow and campaign to revenue, every month. If the numbers stall, you'll hear it from us first.
The stack we operate daily.
Klaviyo at the core, the DTC ecosystem around it, and Claude-powered analysis reading the data underneath.
Let's find your right moment.
Free audit · 30 minutes · no deck, just your data